Get Support
Helpdesk · customer support
Get expert assistance
in minutes, not days.
Phone, email, remote access or a ticket - reach a real Timelabs expert through whichever channel suits you, with response times you can actually plan around.
"Join over 1,200 companies already using our platform to grow their business."
1000
Clients using Timelabs HR software
1.2 Million
Employee Records processed monthly
17
Integrated HR Modules across the employee lifecycle
17
Integrated HR Modules across the employee lifecycle
Four Ways In
Pick the channel that fits the moment
Payroll due in an hour? Call. Configuring a shift rule? Raise a ticket with a screenshot.
Every route lands with an expert who knows the product.
Phone support
Talk it through with an agent who knows the product inside out — ideal for anything time-sensitive.
Call Now
Send your query with context and screenshots. We reply with a detailed, tracked solution you can follow.
Send a Email
Tickets
Raise a ticket with details and screenshots. Track your request until it's resolved.
Raise a ticket
Remote access
Let an expert securely hop onto your screen and fix the issue directly - no back-and-forth guessing.
Request a session
Beyond Fixing Tickets
Support that carries you from day one
From your first login to your hundredth payroll run, our team stays close -
so nothing about Timelabs ever feels like something you figure out alone.
Dedicated first-payroll assistance
We sit with your team through those critical initial payroll cycles - accurate, compliant, stress-free.
Complete implementation support
Personalised, guided setup that makes the switch to Timelabs HRMS effortless for your team.
Unlimited online training
Open-ended sessions equip your people to get full value out of every module they touch.
Easy ticket raising & direct contact
Raise a ticket in-app or call the helpline. Prompt, effective solutions - no queue limbo.
Recognised For Support
Rated for the help, not just the software
From your first login to your hundredth payroll run, our team stays close - so nothing about Timelabs ever feels like something you figure out alone.
Help Yourself, Fast
Answers before you even raise a ticket
Most questions have an instant answer. Start here - the ticket queue will still be waiting if you need it.
Compliance calendar
Never miss a statutory deadline - India’s filing dates mapped out month by month.
Payroll calculators
Income tax and HRA calculators to sanity-check numbers before you process a run.
Knowledge base
Step-by-step articles for every module - payroll, attendance, ESS and biometric setup.
HR glossary
Plain-English definitions for the payroll, compliance and HR terms you meet in the product.
Video walkthroughs
Watch how each feature works on the user end, from first login to advanced reports.
Common Questions
Questions & answers
India's fastest-growing companies run on Timelabs. yours should too.
1000+ companies. 1.2 million+ employees managed. Zero spreadsheets. Every month you wait is another month of manual errors compounding. See how fast you could go live.
Ready to
Modernize HR?
See why India's fastest-growing businesses choose Timelabs.
